Privacy Policy

Ross Clark Roofing is committed to complying with the General Data Protection Regulation 2018 (GDPR)

At Ross Clark Roofing we respect your privacy and are committed to keeping your personal data safe and secure. Personal data is any piece of data that could be used, on its own or in conjunction with other data, to identify an individual. Under GDPR, Ross Clark Roofing is the “data controller” and is responsible for determining the purpose which and the manner in which your personal data is used.

Our website address is https://www.rossclarkroofingayr.co.uk

What personal data we collect and why we collect it

Personal data is collected through your use of this website or at our Ayr office and includes any data you may provide when you communicate with us via our online contact forms or directly, make a purchase or request a quotation.
We need to ask you for your full name, address for billing and delivery, contact numbers, e-mail address and any other information appropriate to fulfil any orders placed.

Data Protection laws says that we are allowed to use your personal information only if we have a proper reason to do so, the law says we must have one of the following reasons:

Any personal information that we may collect from you either on our website or at our office is kept safe and secure.

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact forms

Should you choose to contact us using the contact form on our Contact page or an email link, none of the data that you supply will be stored by this website or passed to any third party. Instead the data will be collated into an email and sent to us over the Simple Mail Transfer Protocol (SMTP). Our SMTP servers are protected by SSL, meaning that the email content is encrypted using 256-bit cryptography before being sent across the internet. The email content is then decrypted by our local computers and devices.

Site Usage Tracking

Like most websites, this site uses Google Analytics (GA) to track user interaction. We use this data to determine the number of people using our site, to better understand how they find and use our web pages and to see the most popular areas of our website.
Although GA records data such as your geographical location, device, internet browser and operating system, none of this information personally identifies you to us. GA also records your computer’s IP address which could be used to personally identify you but Google do not grant access to this. We consider Google to be a third party data processor.
GA makes use of cookies, details of which can be found on Google’s developer guides.

Data Retention

We will hold your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements..

Your Rights

As an individual, under GDPR you have the right to:

• be informed what your data is being used for
• request access to your personal data – this is known as a subject access request and enables you to receive:
  • confirmation we are processing your data
  • a copy of the data we hold on you
  • any other information we have about you ie any data passed to a third party
• request correction of your personal data
• request your personal data to be erased (the “right to be forgotten”)
• request to stop processing data in certain ways ie direct marketing
• request transfer of your personal data held
• object to processing your data
• prevent automated decision making and profiling ie data used for the purposes of advertising, marketing and behavioural analysis

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.

Who we share your data with

We won’t share your data with any other company.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

Contact information

Data Privacy Manager, Ross Clark Roofing,

23-28 Green Street Lane
Ayr, Ayrshire KA8 8BH

Complaints

If you have any complaint about the way we are processing your data you can contact the Information Commissioner’s Office (ICO) www.ico.org.uk

This website is designed to comply with the following national and international legislation with regards to data protection and user privacy:

• UK Data Protection Act 1988 (DPA)